Archive for April, 2011

Employee spotlight – David Martin

Tuesday, April 19th, 2011

This month, we’re featuring customer service manager and all-around nice guy, David Martin. David is one of the reasons why Exmark is known for unbeatable customer service.

David Martin: Customer Service Manager

Before Exmark, David had very little experience with lawnmowers. When he first started, like everyone else at Exmark, he dedicated himself to learning everything there is to know about the machines. Inside and out. So he spent his first few months working two jobs: fulfilling his regular customer service duties during the day and joining second shift on the factory floor after hours.  There he learned about the different parts and pieces of the mowers and how they fit together to make superior products.

When he’s not diving into his work, David is diving into the ocean.  He’s been on dives in the Bahamas, Belize, Jamaica, Cozumel and Honduras, just to name a few. His scariest and most thrilling moment happened in Belize. An 8-foot shark swimming a foot away from him. He could see every line on its body. Every gill. The shark swam away as quickly as it appeared. It left David both frightened and awed by its powerful presence.

Have a comment or question for David? Leave it below.

What’s new at Exmarkpride.com?

Monday, April 11th, 2011

We’re constantly thinking of new ways to make Exmarkpride.com better. More engaging. More useful. More fun. You may have noticed a couple of things up we have up and and running that fit the bill.

Contest Hall of Fame:

Missed last month’s contest winner? Or the winner from three months ago? Head to the Hall of Fame and check out winners of contests past. If you want to join them in eternal glory and feel like scoring some cool gear or a gift card, then enter one of the monthly contests.

Digital freebies:

Don’t those two words sound good together? Check out all of the free screen savers that’ll X up your computer. If anybody asks tell them, “Sorry, for Exmark crew members only.”

The Mark Awards:

We announced the Mark Awards a few short weeks ago, and nominations are in full swing! Head over to Exmarkpride.com and recognize the dealers, lawn care companies and landscaping professionals who are leaving their mark on your business and your landscape.

In a few months, expect to see even more features on the site, including public profiles to help you get your name out there. So what are you waiting for? Check out all the new features on www.exmarkpride.com today.

Are there any features you want to see on the site? Leave a comment below.

Battery TLC during mowing season

Wednesday, April 6th, 2011

Sometimes batteries get ignored during mowing season until the day your mower refuses to start.

Here are a few things you can do to show your battery a little love and help keep it going throughout the season:

  • Check your battery’s fluids at least once a month. If you live in an area where summers are scorchers, check fluids weekly. If they’re low, only use distilled water.
  • If your battery can’t seem to hold a charge, try removing it from the machine and putting it on a trickle charger for a couple of days. It can refresh the battery.
  • Make sure your electrical system isn’t overcharging the battery. If your mower’s fuses are blowing and there’s no good explanation for it, it’s a sign your electrical system needs to be checked. Your Exmark dealer can run a fairly quick test to see if the system is working properly

This post by David Martin, customer service manager at Exmark.