Posts Tagged ‘customer service’

Exmark Employee Profile: Manalle Armstrong

Sunday, April 24th, 2016
Manalle Armstrong

Exmark Inside Sales Representative, Manalle Armstrong

When did you start working at Exmark?

January 2007

Where are you from?

Beatrice, Nebraska

Tell us about what you do at Exmark.

My primary responsibility is shipping Exmark products to our distributors and dealers. For this to happen, there are many details that need to be managed. Plus, shipments are dependent on many factors that may or may not be within our ability to control.

What’s been a good, challenging experience for you at Exmark?

Evolving with the times is always a challenge! A number of our programs and processes are highly specialized and customized, so there’s no textbook or training class to help us advance our processes. Instead, we take initiative on changes we feel are important, brainstorm to determine the best solutions, and then implement them. We’re constantly evolving.

What’s your favorite thing about working with Exmark?

My favorite thing about working at Exmark is most definitely the people, including my co-workers, and Exmark distributors, dealers and end-user customers that contact us directly for assistance. It’s very rewarding working with such a diverse and talented group.

What do you like to do in your free time?

In my free time, I enjoy spending time with my husband and two sons, fishing, visiting with family, watching my sister-in-law play on the University of Nebraska-Lincoln Cornhusker softball team, gardening, working out, hanging out with friends, and watching ‘Husker football games.

If you could have lunch with any person, who would it be?

Exmark General Manager, Judy Altmaier. She is a great mentor. She leads by example and is a woman I admire and respect that’s in an influential position. I aspire to be in a similar position to her someday.

What’s something surprising about you that not many people know?

I have a Master’s Degree in Organizational Management with an emphasis in Entrepreneurship and Economic Development! Another surprising fact that not many people may know is that my husband and I formed our first corporation together when we were teenagers. Today, we are the proud owner operators of five corporations (including a successful full-service landscape maintenance and snow removal company), which collectively employ up to 50 people in peak seasons.

Is there anything else you’d like to share?

The Exmark culture is something I’ve longed to be part of since my early youth! My father has been with Exmark for 30 years and the company is one I grew up hearing about and intrinsically loving from an early age.

The most important thing I want our customers to remember is that it takes a village to deliver Exmark products to our end users. Every single person and step in the process is important and it takes the entire Exmark family to, in essence, create the potential quality of life for the distributors, dealers and end-user customers we serve!

Exmark products are preferred two-to-one by landscape professionals because our machines are durable and their cut is phenomenal. We’re successful because we listen to our customers, and the quality of our customer service is unmatched!

Employee spotlight – Christie Moore

Monday, May 23rd, 2011
The next time you call Exmark’s Customer Service Call Center with a question about your mower, don’t be surprised if you hear a softer voice on the other end of the line. Meet Christie Moore, Technical Representative.
Christie’s had many milestones at Exmark: She was the first full-time female employee on the production line, she built an entire mower by herself, and she was on the original production team of the first Lazer Z. She’s also worked in the Sales Department, which she says, “…gave me the insight on how our machines are channeled out in the field to the end customer.” All of these experiences give Christie the expertise she needs to be an outstanding representative for customers who ask a variety of questions.
But Christie hasn’t let all of her accomplishments go to her head; in fact Christie would be the last person to brag about herself. That’s why we have to do it for her.
If you’d like to talk to Christie or another one of our outstanding service representatives, call (402) 223-6300 or contact us online.

The next time you call Exmark’s Customer Service Call Center with a question about your mower, don’t be surprised if you hear a softer voice on the other end of the line. Meet Christie Moore, Technical Representative.

Christie’s had many milestones at Exmark: She was the first full-time female employee on the production line, she built an entire mower by herself, and she was on the original production team of the first Lazer Z. She’s also worked in the Sales Department, which she says, “…gave me the insight on how our machines are channeled out in the field to the end customer.” All of these experiences give Christie the expertise she needs to be an outstanding representative for customers who ask a variety of questions.

But Christie hasn’t let all of her accomplishments go to her head; in fact Christie would be the last person to brag about herself. That’s why we have to do it for her.

If you’d like to talk to Christie or another one of our outstanding service representatives, call (402) 223-6300 or contact us online.

Fall maintenance, Part 2

Friday, October 22nd, 2010

In this second part of our maintenance segment, we continue to provide tips to help you get your mower in tiptop shape for its hibernation period. If you missed part one of this segment, go here.

Closer inspection

This is a good time to check your machine’s belts and replace any that are frayed, cut or damaged. Check the mower’s pulleys, making sure they’re not bent, misaligned or jammed with debris. Landscape bark has a tendency to get wedged deep into the pulleys, so give them a close inspection.

Storage

Whether you’re storing your machine in a shed, under a tarp or in an enclosed trailer you want to do whatever you can to keep rodents away. Aside from thoroughly cleaning your mower, you can take other precautions to deter little critters from turning your machine into their winter home. You have your pick of traps and chemicals as well as natural means, such as Osage oranges and oil of peppermint to keep mice at bay. Peppermint candy will NOT do the trick, but invite more critters as well as insects to the party. Don’t use any harsh chemicals around your machine as they will cause damage. If you live in a rural area, you might want to consult with your local pest control office. They’re likely to give you good suggestions. Your local Exmark dealer will also be able to provide ways to keep your mower rodent-free.

Moisture is the other thing you want to keep as far away from your mower as possible. Wherever your mower is stored, make sure rain, ice and snow aren’t getting in.

We also recommend draining the fuel from your machine, or adding a fuel stabilizer. Don’t let fuel sit in your mower through the winter months.

Battery

To extend the life of your battery, best thing to do is remove it from your machine and keep it in a climate controlled area that’s between 50 and 70 degrees. For other tips on battery maintenance, check out this post.

Following these steps will ensure a safe winter season for your machines. Come spring, they’ll be ready to go back to work.

This blog post is by David Martin, customer service manager at Exmark.

Employee Spotlight: Lenny Magnall

Tuesday, June 22nd, 2010

To put it lightly, our employees rock –every single one of them. They’re the reason Exmark mowers are tough, reliable and deliver the best cut in the industry. To show our appreciation to all of the hard-working men and women who make this place tick, we’re going to feature one employee a month. Consider this to be the first of many “Thank Yous.”

Lenny Magnall – Customer Service Technician

13 years and counting.

In a nutshell, Lenny is a problem solver. Whether it’s over the phone or during face-to-face visits, he can answer questions that deal with everything from electrical issues to warranty inquiries to that clickity-click-veeee sound a mower is making while idling.

But answering questions is only part of what he does. Lenny’s also a presenter, video editor and website developer. During the off-season, he’s a road warrior, traveling around the country to speak with dealers, distributors and technicians in person. There isn’t much this guy can’t do.

On a scale of one to 10, Lenny gives his job in the customer service department a 15. His tenure in Research and Development also ranks pretty high. But he’ll never forget starting out as a welder. Putting mowers together was quite an experience. And wielding a blowtorch wasn’t bad either.

When he’s not working, Lenny’s busy fishing and coaching his three boys’ sports teams. As for mowing the lawn, you’ll rarely see him with his Exmark walk-behind. That’s because his wife has taken the reins. He would say something, but then he wouldn’t have as much time for everything else on his plate.